If you have any queries relating to your order or if you would like to request a return, report a faulty product or damaged product please use the form below and we will get back to you. You can also email us directly at shopsupport@shellenergy.co.uk.
Our opening times are 9am - 5pm Monday-Friday
If you would like to request a return/report a faulty/damaged product please make sure you have referred to our returns & refunds page before contacting us.