Product Warranty

Contents

Product: Any

I’ve changed my mind and haven’t opened the packaging

I’ve changed my mind but I have either used or tested the product or opened the packaging and broken the security seals

The product was already damaged when it arrived

The product did not work when it arrived, or developed a fault within 30 days of delivery

Product: Philips Hue

Product develops a technical fault after 30 days following delivery

Product: Google Nest

Product develops a technical fault after 30 days following delivery

Product: TP link Smart home

Product develops a technical fault after 30 days following delivery

Product: TP link Whole Home Wi-Fi Mesh

Product develops a technical fault after 30 days following delivery

Shell Energy Retail Shop Product Warranty & Quick Reference Guide

We want you to enjoy your new product. Occasionally though, and despite our best efforts to ensure the quality of your product, faults can arise. This Guide will help you to understand what to do when that happens, along with some useful information that may resolve the problem so that you can continue to enjoy your product without interruption. The guide below also contains information about what to do should you need to return the item for a particular reason:

Product: Any

I’ve changed my mind and haven’t opened the packaging

Issue

I’ve changed my mind and I haven’t opened the packaging

What to do

Contact us within 14 days of delivery.

For further information

Take a look at the returns and refunds section. You may be entitled to a full refund, minus delivery costs.


I’ve changed my mind but I have either used or tested the product or opened the packaging and broken the security seals

Issue

I’ve changed my mind but I have either used or tested the product or opened the packaging and broken the security seals

What to do

Contact us within 14 days of delivery.

For further information

Take a look at the returns and refunds section. You may be entitled to a partial refund.


The product was already damaged when it arrived

Issue

The product was already damaged when it arrived

What to do

Contact us within 24 hours of delivery.

For further information

Take a look at the returns and refunds page. You’ll need to provide us with some information before we can collect it, and we’ll then arrange for you to receive a replacement.


The product did not work when it arrived, or developed a fault within 30 days of delivery

Issue

The product did not work when it arrived, or developed a fault within 30 days of delivery

What to do

Contact us directly within 30 days of delivery.

For further information

Take a look at the faulty products section of our returns and refunds page. We’ll collect it, and if it is confirmed faulty we will provide a full refund. If no fault can be found we will return it to you.


Product: Philips Hue

Product develops a technical fault after 30 days following delivery

Issue

Product develops a technical fault after 30 days following delivery

What to do

Your product comes with a two year Manufacturer’s Warranty* so you may be entitled to a repair or replacement. Contact us directly to arrange a collection.

For further information

This product (Philips Hue Mini Starter Kit (B22)) is specifically designed and developed for domestic use in normal conditions and operation only. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day.

If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the support information on the Philips Hue website. Subject to the terms and conditions Shell Energy warrants that the product is free from defects in materials and workmanship for a period of two (2) years after the date of purchase subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, to either repair or to provide a replacement product for the defective product.

(De)mounting and/or (de)installation and labour costs are excluded from this warranty, as well as broken glass, batteries and replaceable bulbs. Our remedies under warranty will not extend or renew the original applicable warranty period. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product.

In order to be entitled to make a valid claim under this warranty, you must present to us on request, the defective product. To the maximum extent permitted by law, this policy sets out our entire liability in connection with defective or non-conforming products. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. Your statutory rights arising from applicable law are not affected by this voluntarily provided warranty.


Product: Google Nest

Product develops a technical fault after 30 days following delivery

Issue

Product develops a technical fault after 30 days following delivery.

What to do

Your product comes with a two year Manufacturer’s Warranty* so you may be entitled to a repair or replacement. Contact Google direct for further details.

For further information

The terms of the warranty can be viewed here: https://support.google.com/store/answer/7072892?hl=en-GB

*At the discretion of, and subject to change by, the manufacturer.

Issue

Product develops a technical fault after 30 days following delivery

What to do

Your product comes with a two year Manufacturers Warranty* so you may be entitled to a repair or replacement. Contact TP-Link direct for further details.

For further information

Please find below a url link for more info.

https://www.tp-link.com/uk/support/replacement-warranty/

Issue

Product develops a technical fault after 30 days following delivery

What to do

Your product comes with a three year Manufacturers Warranty* so you may be entitled to a repair or replacement. Contact TP-Link direct for further details.

For further information

Please find below a url link for more info.

https://www.tp-link.com/uk/support/replacement-warranty/