Voucher Terms & Conditions

General Terms of Use

These terms are subject and supplemental to, the following:

  • Shell Energy Retail domestic terms and conditions for supplying electricity and gas services to domestic customers and the tariff guide relating to your energy tariff together (“Standard Terms”).
  • Shell Energy Retail Shop Terms and conditions.
  • Shell Energy Retail Domestic terms and conditions for Telephony and Broadband Service where applicable.
  • Any other terms and conditions relating to your Shell Energy product or service.

This document (together with any documents referred to in it) tells you the terms on which you may use the Shell Energy Voucher Code (Voucher Code) in the Shell Energy Shop. Please read these terms carefully before using your Voucher Code or submitting your order to us in the Shell Energy Shop. The Voucher Code may be redeemed (“Redeem”, “Redeemed”, “Redemption”) by entering the relevant code in the required field at checkout. By doing so you accept and agree to be bound by the following terms and conditions including the documents that are referred to herein and/or are available by hyperlink (collectively the “Terms”).

When we use the words “writing” or “written” in these Terms, this includes emails.

If you do not wish to be bound by the Terms you should not access or otherwise use the Voucher Codes.

Terms and conditions

To become eligible to receive a Voucher Code, you must:

  • have a valid email address attached to your Shell Energy account.
  • have either: (i) entered into and remained on a participating Shell Energy tariff (Participating Tariff) beyond your cooling off period; or (ii) been permitted (at our absolute discretion) to use a Voucher Code following your participation in a qualifying Shell Energy offer or event (Participation Event) available from time to time.
  • not have applied to switch tariff or supplier.

Eligibility is at the sole discretion of Shell Energy Retail

Within 60 days of the Participating Tariff start date, or following the Participation Event, we will send you an initial email (Initial Email) to the email address linked to your Shell Energy account containing your unique Voucher Code and instructions on how to Redeem it. Please note that Shell Energy Retail Limited reserves the right to alter the type or timing of dispatch without prior notice.

If you apply either to switch away from the Participating Tariff or to an alternative energy supplier, any Voucher Code for which you were eligible or which has already been sent to you but which at the time you apply to switch has not been Redeemed shall, at the point of your application to switch, automatically and immediately be deemed invalidated and shall not be capable of Redemption.

The Voucher Code is provided to you at no additional cost and may be Redeemed only in the Shell Energy Shop in accordance with these Terms. There is no cash or credit alternative available. No change or refunds will be given for any unclaimed, unused or partly used Voucher Code.

The Voucher Code is valid for a single one-time use only and must be Redeemed when placing your order in the Shell Energy Shop within the period of time indicated within the Initial email (the Validity Period). Shell Energy assumes no responsibility or liability for any faulty or failed electronic data transmissions or other errors or difficulties of any kind whether human, mechanical, electronic, computer, network, typographical, printing or otherwise relating to or in connection with the Initial Email or the Redemption of the Voucher Code. If you do not apply or Redeem the voucher code correctly or forget to apply or Redeem it, we cannot add discounts retrospectively to orders once the order has been placed.

The Voucher Code may only be redeemed against the full price of an item or items in the Shell Energy Shop and may not be used in conjunction with any other offer or discount.

The Voucher Code must be Redeemed by entering the relevant voucher code into the voucher code field on the basket page of the Shell Energy Shop and completing the order prior to 23:59 on the last day of the Validity Period.

Only one Voucher Code may be used per transaction. If you have more than one Voucher Code, you may place separate orders for each.

The discount activated through Redemption of the Voucher Code may be applied only to the value of the product itself and not to the cost of its delivery.

Each Voucher Code is subject to restrictions which will be specified either in the Initial Email or upon Redeeming the code. Certain products in the Shell Energy Shop may be excluded at our absolute discretion from the discount afforded by the Voucher Code.